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The customer service left such a bad taste in my mouth that I wont be ordering from there or reccommending them again. Admittedly I'm not a tube expert, but I did have the tubes checked out by my local hifi shop who told me I'd received the wrong item. They offered a return label, but packing, returning and repurchasing isnt worth the time to me. The tubes I was sent are available for $100 for a matched pair from other sellers ($70 less than what tubedepot charged). Also, if I give them a try am I going to get a refund if I dont like them? We went back and forth about 8 times of them telling me I'm wrong and being condescending. Note- it wasnt just the boxes that were a different brand- the tubes themselves were printed with a different brand and country of origin. I got the right item and I should give them a try. I emailed customer support to let them know and they told me that it was just the boxes that were different/generic. The brand i received was a different, generic brand and the country of origin was different than what was sold. Two of the tubes I ordered, totalling $170, were not as described on the website. If you don't, you should expect that some customers ask questions about it, and when they do you should be helpful and accommodating rather than dismissive. So I lost the tubes with this business and I will never ever do any business with them again.Īdvice to tube depot: if your product is going to arrive differently than described, you should put a note of that in the description.
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Why 328 dollars as opposed to the 75 dollars I paid one way? Only tubeDepot has an answer to that, maybe the same answer of why they put a value of 2000$ on the tubes in the first place. They now tell me that they paid 328 dollars for the shipping back from Israel and they want me to pay them that amount before they release them. I then asked TubeDepot to send him the tubes but then I got my second shock from them. A month later I got an offer for 400$ for the tubes, and sold the tube to a guy in the US. A week has passed and I get a note from TubeDepot that they got the tubes back and they asked me what should they do with them? I asked them to wait awhile and I put an ad on Ebay. Anyhow, there was no way around it with the local customs authorities and so I told TubeDepot that I have no intention of paying it and I leave it to their conscience to ship it back to the US and then either ship it back to me with the right value, or wait until I sell them in the US. The people at TubeDepot sent the shipment with a value of 2000$ although I specifically told them to put just the shipping cost, and there was no way these used tubes cost even a third of that amount. A few days later I get a call from local FedEx that I need to pay 300 dollars duties on a shipment from the US which was declared at 2000$. I specifically asked them to put the value of 75$ on the package so I won't have to pay customs. I asked them to send me the tubes back and paid them 75$ for shipping.
#THE TUBE STORE VS TUBE DEPOT PROFESSIONAL#
I will skip the part where the results I received were vague and not professional since the real story came later. I live in Israel and have sent them the tubes for testing. This is a story about 4 211 GE tubes which I asked TubeDepot to test. Well enough time writing - back to listening to Snooks on the TubeCube7 it's like he's right in front of me.
#THE TUBE STORE VS TUBE DEPOT FULL#
You can purchase this product with full confidence they stand behind the products they sell. And I must say Tube depot's customer service is second to none. I did roll tubes, per Tube Depot's recommendation, to Tung Sol Russian tubes. I'm starting to call the TubeCube7 my Jazz Amp. But oh my a well recorded jazz trio/quartet/ quintet will knock you over it sounds so clean so spacious so defined so good. Anything with a lot of instruments and volume. That's the word I'd used: orchestras sound compressed. A bad recording like the Jim Hall/ Ron Carter re-issued CD "Alone Together" sounds compressed, too, even though it's a small ensemble. A loud NOLA second line band like Bonerama sounds compressed. Now, when you start listening to larger ensembles, big bands, and orchestras the sound stage becomes a bit compressed sounding. It's a Class A valve amp just made for small ensemble jazz, blues, and acoustic instruments. Snooks Eaglin "New Orleans Street Singer". Allen Toussant's "American Tunes" and "The Bright Mississippi" CD's sound wonderful. And that's just the kind of recording that this valve amp excels at. The dark space between notes of a good Mile's Davis "Kind of Blue" recording will knock you over. And the little 3.5 watt valve amp is a little gem. I ordered a TubeCube7 valve amp from Tube Depot.